Terms of Service

Last Update: May 27, 2025

Please read this Agreement carefully before using this website.

This web page represents a legal document and is the Terms of Service and Use Agreement (“Agreement”) for WilmingtonTraumaCenter.org (“Website”), as owned and operated by Wilmington Trauma Center, Inc., a nonprofit organization. By using our Website, you agree to fully comply with and be bound by the following Agreement each time you use our Website.

1. Purpose and Use

The information provided on this website is for informational purposes only. It is not intended to be a promise, guarantee, or warranty of any kind, nor to provide you with medical advice, diagnosis, or treatment. If you need immediate emergency help, call 911. Do not use this site to communicate urgent or specific information about your symptoms, condition, ongoing treatment, or other health care needs.

Wilmington Trauma Center, Inc. is not liable for damages arising from use of information obtained through its website or linked sites. Linked sites may contain proprietary material protected under U.S. copyright laws. Permission to reprint or electronically reproduce any document or graphic requires prior written consent from the copyright holder.

2. Online Advertising and Analytics

Wilmington Trauma Center, Inc. may use tools such as Google AdWords and Google Analytics to connect you with more information about our services and to improve our website. These tools use cookies to collect information about your website usage, but do not identify you or access your personal health information. You can opt out of Google AdWords and third-party vendor cookies by visiting optout.networkadvertising.org. For more information about Google's privacy practices, visit Google Privacy Policy.

3. Information Collection and Use

Our Website may use forms in which you provide contact information (such as name, address, telephone number, and email address) to request information or support. We receive and store any information you enter on our Website or provide in other ways (email, telephone, etc.). You do not need to provide personal information to use our Website. We will not sell, share, trade, or otherwise use any information you provide except as described in our Privacy Policy. Aggregate, de-identified information may be used for improving the Website and services. Do not include credit card information in electronic communications unless specifically required for payment processing.

4. Security

This Website has security measures in place to protect against loss, misuse, or alteration of information under our control. Sensitive information (such as credit card numbers) is encrypted using secure socket layer technology (SSL). Third-party service providers (such as payment processors) are only provided information necessary to perform requested services and are prohibited from using your information for secondary purposes. We follow generally accepted standards to protect personal information during transmission and storage, but no method of electronic storage is 100% secure. We cannot guarantee absolute security.

5. Professional Disclaimer

The information provided here is not a substitute for professional advice, diagnosis, treatment, psychotherapy, counseling, or mental health services. Always seek the advice of a licensed mental health provider or other qualified health provider with any questions regarding any mental health or medical symptoms or conditions. Never disregard professional psychological, mental health, or medical advice or delay seeking evaluation or treatment because of something you have read or seen on WilmingtonTraumaCenter.org.

6. Changes to Terms

Wilmington Trauma Center, Inc. reserves the right to change or modify these Terms of Service and any conditions applicable to your use of WilmingtonTraumaCenter.org at any time. Changes will be posted on this page and are effective immediately unless otherwise noted.

7. Limited Liability

This disclaimer applies to any damages or injury caused by any failure of performance, negligence, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft, destruction, unauthorized access, alteration, or use of record, whether for breach of contract, tort, negligence, or any other cause of action.

User acknowledges that WilmingtonTraumaCenter.org is not liable for the defamatory, offensive, or illegal conduct of other users, members, facilities, or third parties. The risk of injury from such conduct rests entirely with the user.

8. Monitoring

Wilmington Trauma Center, Inc. has the right, but not the obligation, to monitor content on WilmingtonTraumaCenter.org, including blogs, user emails, and other content areas, to determine compliance with this Agreement and operating rules, and to satisfy any law, regulation, or authorized government request. Wilmington Trauma Center, Inc. may edit, refuse to post, or remove any material submitted to or posted on WilmingtonTraumaCenter.org at its sole discretion.

9. Third Party Content

Opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including blog authors, users, providers, or facilities, are those of the respective author(s) or distributor(s) and not of Wilmington Trauma Center, Inc. Wilmington Trauma Center, Inc. does not guarantee the accuracy, completeness, or usefulness of any content. Users are responsible for evaluating the accuracy and usefulness of any information, opinion, advice, or other content available through WilmingtonTraumaCenter.org.

10. Advertising and Links

Wilmington Trauma Center, Inc. does not endorse the content on any third-party websites. We are not responsible for the content of linked third-party sites, sites framed within WilmingtonTraumaCenter.org, or third-party advertisements, and do not make any representations regarding their content or accuracy. User use of third-party websites is at your own risk and subject to their terms and conditions.

11. Copyright and DMCA Agent

WilmingtonTraumaCenter.org respects the rights of all copyright holders. If you believe your work has been copied in a way that constitutes copyright infringement, please provide Wilmington Trauma Center, Inc. Copyright Agent the following information required by the Digital Millennium Copyright Act, 17 U.S.C. § 512.

12. Children's Privacy

We are committed to protecting the online privacy of children. In accordance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personally identifiable information from children under age thirteen (13) without parental consent. Parents or guardians must complete and return a Parental Consent Form before children under 13 provide any personally identifiable information. Consent may be revoked at any time. We encourage parents/guardians to supervise and join their children in exploring cyberspace.

13. Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose information about you as necessary or appropriate to respond to claims and legal process, protect property and rights, protect the safety of the public or any person, or prevent or stop activity considered illegal or unethical.

14. Payments

You represent and warrant that any credit information you supply is true and complete, charges incurred will be honored by your bank or credit card company, and you will pay posted prices and applicable taxes. If your payment method is dishonored, you are responsible for charges incurred, including any surcharges. WilmingtonTraumaCenter.org does not save or maintain credit card information and uses secure third-party payment processors (e.g., Stripe) for transactions.

15. Refund Policy

Wilmington Trauma Center, Inc. does not offer refunds for services.

16. No Warranty of Uninterrupted Service

Wilmington Trauma Center, Inc. does not warrant that Internet-based services will be secure, uninterrupted, always available, or error-free.

17. Miscellaneous

This Agreement, our Website, and our Services are governed by the laws of the State of North Carolina. The City of Wilmington shall be the forum for any legal action relating to our Website, Content, or Service. Any cause of action must be instituted within one (1) year after it arose or be forever waived and barred. If any part of this Agreement is held invalid or unenforceable, the remainder remains in full force and effect. Section headings are for convenience only. This Agreement and any operating rules constitute the entire agreement between the parties and supersede all previous written or oral agreements.

18. Severability

If any part of this Agreement is invalid or unenforceable, the remainder is still enforceable.

19. Link Disclaimer

Any links to external websites or non-Wilmington Trauma Center information provided on our pages or returned from our web search engine are provided as a courtesy. They should not be construed as an endorsement by Wilmington Trauma Center, Inc. of the content or views of the linked materials.

20. Telehealth and Electronic Communication

If you use our website to access telehealth, online registration, or electronic communication with clinicians, you acknowledge that these services are subject to additional terms, privacy protections, and security protocols. You agree not to use these services for emergencies. Telehealth services are provided in accordance with applicable federal and state laws.

21. Privacy Policy

Use of WilmingtonTraumaCenter.org is also governed by our Privacy Policy, which is incorporated by reference into this Agreement.

All rights reserved.

If you have questions about these Terms of Service and Use Agreement, please contact:

By using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and Use Agreement.