Accessibility Notice

Wilmington Trauma Center, Inc. is committed to ensuring digital and physical accessibility for people with disabilities. We strive to provide an inclusive environment for all visitors, clients, and staff, and continually improve accessibility in accordance with relevant standards.

Measures to Support Accessibility

Wilmington Trauma Center, Inc. takes the following measures to ensure accessibility:

• Accessibility is included in our mission statement and organizational values.
• Accessibility considerations are integrated throughout our internal policies and procedures.
• Clear accessibility targets and responsibilities are assigned to staff.
• Consistent navigation menus and logical site structure assist screen readers.
• Text alternatives are provided for images and non-text content.
• Our website layout dynamically adjusts to fit any screen size.
• Compatibility with commonly used browsers, including Chrome, Firefox, Safari, Edge, and Internet Explorer.
• Physical accessibility features are provided at our facility, including parking, ramps, and accessible restrooms.

Conformance Status

Our website aims to conform with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and the Americans with Disabilities Act (ADA). Where possible, we have implemented Level AAA Success Criteria, including:

• Use of images of text only for decorative purposes.
• Re-authentication after session expiration does not cause loss of data.
• Videos with sign language interpretation, when available.

Technical Specifications

The accessibility of our website relies on the following technologies:

• HTML
• CSS

These technologies support compatibility with assistive devices and web browsers.

Physical Accessibility Features

Wilmington Trauma Center, Inc. provides:

• Designated off-street parking for disabled persons.
• Curb cuts and ramps between parking and building entrances.
• Level access to the first floor.
• Fully accessible offices, meeting rooms, bathrooms, waiting areas, and treatment areas.

A full range of assistive and communication aids for individuals who are deaf, hard of hearing, blind, or have other sensory impairments, including:

• 24-hour telecommunication devices (TTY/TDD) connecting to all facility extensions.
• Large print materials for the visually impaired.
• Flash cards, alphabet boards, and communication boards.
• Assistive devices for those with impaired manual skills.
• No additional charge for any assistive aids.

If you require any of these aids or accommodations, please let us know.

Self-Evaluation and Feedback

We regularly evaluate our accessibility and welcome feedback from all users. If you use assistive technology and encounter barriers accessing information or services, please contact us. We will work with you to provide information in your preferred format.

We aim to respond to accessibility feedback within 48 hours.

Legal Compliance

Wilmington Trauma Center, Inc. implements procedures in accordance with 45 C.F.R. §84.22(f) to ensure persons with impaired vision or hearing can access information about services, activities, and facilities.

Commitment to Improvement

We are dedicated to ongoing accessibility improvements. If you encounter any accessibility barriers, or have suggestions for making our website or facility more accessible, please contact us using the information above.

Thank you for helping us provide an accessible and inclusive environment for everyone.